Refund Policy

General Policy

TSFlix provides digital content that is accessible immediately upon purchase. Due to the nature of digital goods, all sales are final and non-refundable once the content has been accessed or the subscription period has started.

Exception Cases

You may be eligible for a refund in the following exceptional cases:

• Duplicate accidental purchase within 24 hours.
• Technical failure of our platform that prevents access to content after multiple attempts.
• Transaction errors resulting in overcharging.

Process

To request a refund, please contact us at support@tsflix.com with your transaction ID and a description of the issue. Our support team will review and respond within 48 hours.

Third-Party Payments

If you paid through a third-party gateway (like PayPal), their specific refund timeframes may also apply after we approve your request.